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Terms & Conditions

 

  1. Payment must be made for the full number of children booked or attended, whichever is the higher. For example if you book for 15 children and 12 attend, you will be charged for 15. If you book for 15 children and 17 attend, you will be charged for 17.

  2. You may reduce or increase the number of children booked UP TO THE DAY BEFORE YOUR PARTY – 24 HOURS. Any changes ON THE DAY may not be accepted and you will be charged as above. We can accept an increase of 2-3 on the day of your party but if there is an increase of any more than this, we may not be able to accommodate them. Point 1 still applies.

  3. If you increase the number of children booked to over 25, you will need our double party room and, at the time of the increase in numbers, it may already be booked and therefore be unavailable.

  4. Class parties – we cater for the number of children who attend the party, e.g. if 32 children attend, the party buffet will be for 32 children.

  5. The party buffet is served around 1 hour after the start of your party. For example, if your party starts at 10am, your food will be served around 11am. If your party starts at 4pm, your food will be served around 5pm.

  6. The party buffet provided is a generous portion for children when distributed fairly (and not eaten by adults).

  7. Once booked, all goods must be paid for. We do not accept any cancellations of any item whatsoever, e.g. if you order party bags, this order cannot be cancelled and they will be charged for whether or not you have them.

  8. The deposit is not refundable under any circumstances.

  9. Payment is required for any children who attend with your guests and do not pay at reception (e.g. siblings of guests), whether or not they have been invited by you. Whilst we try our best to check that all the children who have come in with your guests have actually been invited to your party, it is your responsibility to ensure that parents / guardians of your guests are clear about which of their children are invited to the party and that they need to pay at reception for any siblings they bring with them who have not been invited. The cost will be added to your bill at the end of the party if they have not been paid for at reception.

  10. We reserve 1 table for adults per party booking.

  11. The parent/guardian of the birthday child(ren) is fully responsible for the safety and security of any party guests who are not accompanied by their parent/guardian.

  12. One throne per party is available for all parties, even if there are two birthday children.

  13. Party times are Monday – Friday: 10am, 12.30pm, 4pm. Saturdays, Sundays: 10am, 12.30pm, 3pm.

  14. The above terms and conditions are subject to change without notice.